Credit Cards
We accept Visa, Visa Debit, MasterCard & American Express.
PayPal
When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review before clicking 'Pay Now'. Once this transaction is complete, you will then return to ninethelabel.com.
Klarna
Select Klarna at checkout to buy now, pay later, and split your purchase into 4 payments. No interest or added fees when you pay on time!
Purchasing through Nine The Label is safe and secure. We protect all of your personal information using a secure payment gateway with industry standard 128 bit SSL encryption.
To make shopping more flexible and convenient, we offer a range of Buy Now, Pay Later options at checkout:
- Afterpay (Australia only) — Pay in four interest-free instalments over six weeks.
- Klarna — Split your purchase into four easy, interest-free payments.
- PayPal — Shop now and pay later using your PayPal account.
We ship worldwide using an international delivery service (DHL Express). If you're unsure whether we ship to your country, please don't hesitate to get in touch.
Once your order has been dispatched, you will receive a shipping notification via email with tracking information.
- Express UK: Typically 1–3 business days.
- Standard UK: Generally 3–7 business days.
- International (DHL Express Priority): Usually 3–7 business days. Delivery times may vary by destination.
In an effort to be a more sustainable brand, all of our parcels are sent using eco-friendly packaging. Our mailer bags are designed to be reused — we kindly encourage you to keep and repurpose them to help reduce waste and support more mindful consumption.
We offer full refunds and exchanges on all full priced pieces purchased online within 30 days. Please note, refunds can only be processed to the original payment method.
Yes, you can return items placed with a discount for a full refund or exchange. Please note that promotional codes cannot be reissued if an item is returned. By returning your purchase, the voucher code used will become invalid and forfeited.
Please email customerservice@ninethelabel.com with all the details and we'll do our best to resolve the issue. If your order hasn't been packed or shipped yet, we are able to amend, cancel and refund you the full amount.
Designed to move with you, this piece is tailored to fit seamlessly from your first trimester through post-partum. We recommend ordering your pre-pregnancy size for the most considered fit. For more specific sizing questions, email us at customerservice@ninethelabel.com.
Yes, we are working on integrating rental on to our website, but in the mean time please email customerservice@ninethelabel.com for more information. You can also rent our pieces with John Lewis.
For any wholesale enquiries, please email customerservice@ninethelabel.com & scarlett@ninethelabel.com.